Terms of Service

1. Introduction

Welcome to Unbusy. These Terms of Service (“Terms”) are a legal agreement between you and Unbusy LLC (“Unbusy,” “we,” “our,” or “us”), an Iowa limited liability company. These Terms govern your access to and use of:

• The website at getunbusy.io (the “Site”)
• The Unbusy AI text assistant service (the “Service”)
• Any related products, services, integrations, or communications we provide (collectively, the “Services”)

By accessing or using the Services, you agree to these Terms. If you do not agree, do not access or use the Services.

If you are agreeing to these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” refers to that entity.

2. Who the Services Are For

The Unbusy Service is designed for solo and small service-based businesses — auto detailers, landscapers, HVAC technicians, salon and barbershop owners, and similar operators — to handle text-based customer communications, including booking, scheduling, FAQ responses, appointment reminders, review requests, and other operational and marketing communications.

The Services are intended for users located in the United States. We do not currently support international use.

3. Pilot Program

Unbusy is currently operating in a pre-launch pilot phase. During this phase:

• Access to the Service is limited to a small number of pilot customers selected at our discretion
• Features, pricing, and availability are subject to change as we learn from the pilot
• Joining the pilot waitlist on getunbusy.io does not guarantee admission to the pilot
• We may communicate with waitlist members about pilot status, product updates, and other operational matters

By submitting your information to the pilot waitlist, you agree to receive these communications.

4. Eligibility

To use the Services, you must:

• Be at least 18 years old
• Have the legal authority to enter into these Terms
• Operate a legitimate service-based business if you are signing up for the Unbusy Service
• Comply with all applicable federal, state, and local laws, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and applicable consumer protection laws

You may not use the Services for any unlawful purpose or in any manner inconsistent with these Terms.

5. SMS Program Terms

5.1 Program Description

Unbusy is an AI-assisted SMS communication tool. When a customer contacts a business that uses Unbusy — by texting the business's published number, by calling and being routed through Unbusy's missed-call response, or by being added to Unbusy by the business owner — Unbusy may send and receive text messages on behalf of that business.

Message types may include:

• Operational messages: booking confirmations, appointment reminders, scheduling, FAQ responses, service questions and follow-ups, opt-in confirmations, opt-out confirmations
• Marketing messages (separate opt-in required): review requests, special offers, win-back communications, seasonal reminders, upsells, and similar promotional content

Unbusy uses artificial intelligence to generate responses. The business owner remains responsible for the relationship with their customers and for the content sent on their behalf.

5.2 How Consent Is Obtained

Unbusy and the businesses using the Service obtain consent from end customers through one of the following methods:

In all cases, consent records — including timestamp, method, the consent language presented, and the customer's response — are logged and retained as required by applicable law and carrier regulations.

5.3 Marketing Consent — Separate From Operational Consent

Consent to receive operational SMS messages (Section 5.2) is separate from consent to receive marketing SMS messages.

A customer who has opted in for operational messages will only receive booking, scheduling, reminder, and service-related communications. Marketing messages (review requests, promotions, upsells, etc.) require a separate, additional opt-in.

The marketing opt-in is requested in a dedicated message sent after a completed service. The message asks the customer to reply YES to opt in or NO to skip. The customer's choice does not affect their operational messages — those continue regardless.

If a customer declines marketing or does not respond, Unbusy may re-ask once per 12-month period, and only if there has been a recent service interaction. After two declines or non-responses, Unbusy will not ask again.

5.4 Message Frequency

Message frequency varies based on the customer's interactions with the business and the type of consent provided. Operational messages typically occur in response to a customer-initiated event (call, text, booking, appointment). Marketing messages, where opted in, are sent at most a few times per month.

5.5 Message and Data Rates

Standard message and data rates may apply, depending on the customer's wireless carrier and mobile plan. Unbusy and the participating businesses are not responsible for any carrier charges incurred by the customer.

5.6 Opting Out (STOP)

Customers may opt out of all SMS messages at any time by replying STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any message. Upon receiving a STOP request, Unbusy will:

• Immediately stop sending all automated messages to that customer
• Send one final confirmation message acknowledging the opt-out
• Log the opt-out event with timestamp and the originating message
• Apply the opt-out to both operational and marketing consent tiers

Once a customer opts out, they will not receive automated SMS from that business via Unbusy unless they affirmatively re-opt-in by texting the business directly.

5.7 Getting Help (HELP)

Customers may reply HELP at any time to receive a help message that identifies the business, briefly describes the program, and provides a contact method for further questions. Replying HELP does not change consent status.

5.8 Supported Carriers

Unbusy uses Twilio as its SMS infrastructure provider. Message delivery depends on the customer's wireless carrier. Carriers are not liable for delayed or undelivered messages.

5.9 SMS Data Privacy

SMS-related data is shared only with subprocessors strictly necessary to deliver the messaging service (e.g., Twilio for transmission) or as required by law. For full details on how we handle data, see our Privacy Policy.

5.10 No Guarantee of Delivery

Unbusy does not guarantee that any specific message will be delivered to the intended recipient. SMS delivery depends on factors outside our control, including carrier networks, customer device status, and recipient settings.

6. Use of the Services by Shop Owners

If you are a business signing up to use Unbusy to communicate with your own customers, the following additional terms apply.

6.1 Your Responsibilities

You are responsible for:

• Ensuring that all customers you add to Unbusy are aware that they may receive automated text messages from your business
• Setting appropriate expectations with your customers during phone calls or in-person interactions (e.g., “I'll have my AI text assistant send you a confirmation”)
• Reviewing the content and behavior of Unbusy periodically to ensure it represents your business accurately
• Complying with all applicable laws related to SMS communications, including TCPA, CAN-SPAM, and any state-specific consumer protection laws
• Maintaining accurate contact and business information within Unbusy

6.2 Acceptable Use

You agree not to use Unbusy to:

• Send unsolicited messages to individuals who have not consented through one of the methods in Section 5.2
• Send messages containing illegal, fraudulent, deceptive, harassing, threatening, defamatory, obscene, or otherwise objectionable content
• Send messages related to prohibited content categories under carrier rules, including but not limited to: high-risk financial products, illegal substances, firearms sales, adult content, gambling not authorized in the recipient's jurisdiction, and any content that violates the SHAFT prohibition (sex, hate, alcohol, firearms, tobacco) absent appropriate licensing and age-gating
• Use Unbusy to impersonate any person or entity, including other businesses
• Attempt to bypass, disable, or interfere with Unbusy's compliance features, including consent tracking and opt-out handling
• Resell, sublicense, or transfer access to Unbusy without Unbusy LLC's prior written consent

6.3 Indemnification

You agree to indemnify and hold harmless Unbusy LLC, its officers, directors, employees, and agents from any claim, demand, liability, damages, or expense (including reasonable attorneys' fees) arising from your use of the Unbusy Service, your violation of these Terms, your violation of any applicable law, or any content sent through Unbusy on your behalf where you have failed to obtain proper consent or have provided incorrect customer information.

6.4 Termination of Shop Owner Access

We may suspend or terminate your access to Unbusy at any time, with or without notice, for any reason, including violation of these Terms, use of Unbusy in a manner that risks Unbusy's reputation or legal standing, repeated complaints from your customers, or non-payment (when paid plans are introduced).

You may terminate your use of Unbusy at any time by contacting us at the email below. Upon termination, your access to Unbusy will end. Consent records and opt-out records will be retained as required by law.

7. Intellectual Property

7.1 Unbusy's Rights

The Services, including all software, content, designs, trademarks, and logos (including the “Unbusy” name and UNBUSY mark, the brand color palette, and any related visual identity), are owned by Unbusy LLC and protected by intellectual property laws.

The Unbusy trademark is registered with the United States Patent and Trademark Office (Serial No. 99744732, Class 042).

You may not copy, modify, distribute, reproduce, or create derivative works based on the Services without our prior written consent, except as permitted by applicable law.

7.2 Your Content

You retain ownership of any content you submit to or through the Services (for example, your business name, services, pricing information, FAQs, and customer data). By submitting content, you grant Unbusy a worldwide, non-exclusive, royalty-free license to use, store, process, and display that content solely for the purpose of providing and improving the Services.

7.3 Feedback

If you provide feedback or suggestions about the Services, you grant Unbusy an unlimited, perpetual, royalty-free right to use that feedback for any purpose, without obligation to you.

8. Disclaimers

UNBUSY DOES NOT WARRANT THAT:

• The Services will be uninterrupted, timely, secure, or error-free
• Any message will be delivered or read by its intended recipient
• The AI-generated responses produced by Unbusy will always be accurate, appropriate, or aligned with your business's voice
• Defects in the Services will be corrected

YOU USE THE SERVICES AT YOUR OWN RISK.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UNBUSY LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING FROM OR RELATING TO YOUR ACCESS TO OR USE OF THE SERVICES, ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, ANY CONTENT OBTAINED FROM THE SERVICES, OR UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF UNBUSY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, UNBUSY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE TOTAL AMOUNT YOU HAVE PAID TO UNBUSY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on certain damages, so some of the above may not apply to you.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Iowa, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Services shall be resolved through good-faith negotiation. If the dispute cannot be resolved within 60 days, it shall be submitted to binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Iowa, in English. Each party shall bear its own costs unless the arbitrator awards otherwise.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information without first proceeding to arbitration.

You and Unbusy each waive any right to a jury trial and any right to participate in a class action against the other.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by updating the “Last Updated” date at the top of these Terms and, where appropriate, by other reasonable means (such as email or a notice on the Site). Your continued use of the Services after the changes take effect constitutes acceptance of the revised Terms.

12. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Unbusy regarding the Services.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice.