Terms of Service

1. Introduction

Welcome to Unbusy. These Terms of Service (“Terms”) are a legal agreement between you and Unbusy LLC (“Unbusy,” “we,” “our,” or “us”), an Iowa limited liability company. These Terms govern your access to and use of:

• The website at getunbusy.io (the “Site”)
• The Unbusy AI text assistant service (the “Service”)
• Any related products, services, integrations, or communications we provide (collectively, the “Services”)

By accessing or using the Services, you agree to these Terms. If you do not agree, do not access or use the Services.

If you are agreeing to these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” refers to that entity.

2. Who the Services Are For

The Unbusy Service is designed for solo and small service-based businesses — auto detailers, landscapers, HVAC technicians, salon and barbershop owners, and similar operators — to handle text-based customer communications, including booking, scheduling, FAQ responses, appointment reminders, review requests, and other operational and marketing communications.

The Services are intended for users located in the United States. We do not currently support international use.

3. Fees and Payment

3.1 Pricing

Unbusy offers subscription-based access to the Service. Current pricing tiers are listed on the getunbusy.io website and may be updated from time to time with advance notice to current subscribers. Your rate at the time of enrollment is governed by the subscription agreement confirmed at sign-up.

3.2 Founding Member Rate

Customers accepted into the Founding Five cohort are eligible for a locked monthly rate of $149/month for as long as they remain active Unbusy customers (“Lifetime Rate Lock”). This rate will not increase regardless of future pricing changes, provided the account remains in good standing and is not terminated. “Lifetime” refers to the lifetime of the customer's continuous active subscription — the rate lock ends if the subscription is cancelled and restarted. The Founding Five cohort is limited to five (5) slots; admission is at Unbusy's sole discretion. In the event Unbusy discontinues the Service entirely, the rate lock and all subscriptions will terminate with reasonable advance notice to current customers.

3.3 Billing and Auto-Renewal

Subscription fees are billed monthly in advance. Subscriptions auto-renew on the same date each month unless cancelled. You authorize Unbusy to charge your payment method on file on each renewal date. If a payment fails, we will notify you and may suspend access until payment is resolved.

3.4 Cancellation

You may cancel your subscription at any time by contacting us at the email below. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days in a billing period, except as required by law or as provided in Section 3.5 (Booking Guarantee).

3.5 60-Day Booking Guarantee

For new customers in their first 60 days of active Unbusy service, Unbusy guarantees the following: if Unbusy does not contribute to at least 3 new bookings for your business within the first 60 days of live SMS service, you may request a full refund of all fees paid, plus one additional free month of service.

A “Unbusy-contributed booking” means a booking that originated from or was confirmed through an SMS conversation handled by Unbusy — as visible in your Unbusy conversation history.

To invoke the guarantee, contact Kelly directly within 67 days of your go-live date (60-day window plus 7 days to submit the request). We will review your conversation history together and, if the threshold is not met, issue a full refund within 10 business days plus activate one free month.

The guarantee applies once per customer account and does not apply to accounts suspended for Terms violations.

4. Pilot Program

Unbusy is currently operating in a limited launch phase. During this phase:

• Access to the Service is limited to a small number of customers selected at our discretion
• Features and availability are subject to change as we learn from early customers
• Joining the waitlist on getunbusy.io does not guarantee admission
• We may communicate with waitlist members about status, product updates, and other operational matters

By submitting your information to the waitlist, you agree to receive these communications.

5. Eligibility

To use the Services, you must:

• Be at least 18 years old
• Have the legal authority to enter into these Terms
• Operate a legitimate service-based business if you are signing up for the Unbusy Service
• Comply with all applicable federal, state, and local laws, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and applicable consumer protection laws

You may not use the Services for any unlawful purpose or in any manner inconsistent with these Terms.

6. SMS Program Terms

6.1 Three Distinct SMS Programs

Unbusy operates three distinct SMS communication relationships under this agreement. Each has separate consent requirements, separate purpose, and separate STOP/HELP handling. Consent provided for one program does not constitute consent to any other program.

(a) Pre-pilot lead communications. Limited to occasional pilot status updates (typically fewer than 6 messages per year) sent to leads who opt in via the waitlist form on getunbusy.io. Consent is OPTIONAL — leads may provide a phone number for personal outreach (phone calls, voicemails) without opting in to SMS. Opt-in is via an explicit, dedicated checkbox on the waitlist form, with a clearly displayed consent statement that is logged at the time of submission.

(b) Pilot platform-to-owner communications. Operational SMS messages sent from the Unbusy platform to admitted pilot business owners — alerts, notifications, billing reminders, system messages, and similar operational communications. Consent for this program is captured separately as part of the pilot onboarding agreement when a business is admitted to the pilot. This consent is NOT bundled with the pre-pilot waitlist consent above. Opt-in records are retained per the same carrier-compliance standards.

(c) Business-to-customer communications (the core Unbusy product). AI-assisted SMS conversations between pilot businesses and their end customers, sent on behalf of the business via the Unbusy platform. Consent for these messages is captured through one of the three paths described in Section 6.2 below.

6.1.1 Program Description (Business-to-Customer)

For Program (c) specifically: when a customer contacts a business that uses Unbusy — by texting the business's published number, by calling and being routed through Unbusy's missed-call response, or by being added to Unbusy by the business owner — Unbusy may send and receive text messages on behalf of that business.

Message types may include:

• Operational messages: booking confirmations, appointment reminders, scheduling, FAQ responses, service questions and follow-ups, opt-in confirmations, opt-out confirmations
• Marketing messages (separate opt-in required): review requests, special offers, win-back communications, seasonal reminders, upsells, and similar promotional content

Unbusy uses artificial intelligence to generate responses. The business owner remains responsible for the relationship with their customers and for the content sent on their behalf.

6.2 How Consent Is Obtained — Business-to-Customer Program (Program c)

For Program (c) above (business-to-customer SMS via the Unbusy platform), Unbusy and the businesses using the Service obtain consent from end customers through one of the following methods:

In all cases, consent records — including timestamp, method, the consent language presented, and the customer's response — are logged and retained as required by applicable law and carrier regulations.

6.2.1 How Consent Is Obtained — Pre-pilot Lead Communications (Program a)

For Program (a) above (pre-pilot waitlist SMS), consent is obtained exclusively through an explicit, optional checkbox on the waitlist form at getunbusy.io. The consent text displayed at the time of submission is recorded and stored alongside the timestamp, IP address, and consent state. Leads may submit the waitlist form WITHOUT checking this box; in that case, no SMS consent is recorded and no SMS messages will be sent. The lead's phone number, if provided, is retained for personal outreach purposes (phone calls or voicemails) only.

6.2.2 How Consent Is Obtained — Pilot Platform Communications (Program b)

For Program (b) above (platform-to-owner SMS), consent is captured at the time a business is admitted to the Unbusy pilot, as part of the pilot onboarding agreement signed or affirmed by the business owner. This consent is separate from and supplementary to any waitlist consent the owner may have previously provided. The pilot onboarding agreement specifies the categories of operational messages the owner is consenting to receive.

6.3 Marketing Consent — Separate From Operational Consent

Consent to receive operational SMS messages (Section 6.2) is separate from consent to receive marketing SMS messages.

A customer who has opted in for operational messages will only receive booking, scheduling, reminder, and service-related communications. Marketing messages (review requests, promotions, upsells, etc.) require a separate, additional opt-in.

The marketing opt-in is requested in a dedicated message sent after a completed service. The message asks the customer to reply YES to opt in or NO to skip. The customer's choice does not affect their operational messages — those continue regardless.

If a customer declines marketing or does not respond, Unbusy may re-ask once per 12-month period, and only if there has been a recent service interaction. After two declines or non-responses, Unbusy will not ask again.

6.4 Message Frequency

Message frequency varies based on the customer's interactions with the business and the type of consent provided. Operational messages typically occur in response to a customer-initiated event (call, text, booking, appointment). Marketing messages, where opted in, are sent at most a few times per month.

6.5 Message and Data Rates

Standard message and data rates may apply, depending on the customer's wireless carrier and mobile plan. Unbusy and the participating businesses are not responsible for any carrier charges incurred by the customer.

6.6 Opting Out (STOP)

Recipients of ANY of the three SMS programs may opt out at any time by replying STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any message received. Upon receiving a STOP request, Unbusy will:

• Immediately stop sending all automated messages to that phone number, in the program associated with the inbound STOP message
• Send one final confirmation message acknowledging the opt-out
• Log the opt-out event with timestamp, originating message, and the program from which the user opted out
• For Program (c) specifically: apply the opt-out to BOTH the operational and marketing consent tiers, since STOP is interpreted as a global revocation within that program

Note that because the three programs are independent, opting out of one program (e.g., pre-pilot waitlist updates) does not automatically opt the recipient out of any other program. A pilot customer who opts out of platform messages would, separately, need to opt out of any other program in which their phone number is enrolled. Unbusy makes reasonable efforts to make this clear in confirmation messages.

Once a recipient opts out, they will not receive further automated SMS from the program in question unless they affirmatively re-opt-in through the appropriate channel for that program.

6.7 Getting Help (HELP)

Customers may reply HELP at any time to receive a help message that identifies the business, briefly describes the program, and provides a contact method for further questions. Replying HELP does not change consent status.

6.8 Supported Carriers

Unbusy uses Twilio as its SMS infrastructure provider. Message delivery depends on the customer's wireless carrier. Carriers are not liable for delayed or undelivered messages.

6.9 SMS Data Privacy

SMS-related data is shared only with subprocessors strictly necessary to deliver the messaging service (e.g., Twilio for transmission) or as required by law. For full details on how we handle data, see our Privacy Policy.

6.10 No Guarantee of Delivery

Unbusy does not guarantee that any specific message will be delivered to the intended recipient. SMS delivery depends on factors outside our control, including carrier networks, customer device status, and recipient settings.

7. Use of the Services by Shop Owners

If you are a business signing up to use Unbusy to communicate with your own customers, the following additional terms apply.

7.1 Your Responsibilities

You are responsible for:

• Ensuring that all customers you add to Unbusy are aware that they may receive automated text messages from your business
• Setting appropriate expectations with your customers during phone calls or in-person interactions (e.g., “I'll have my AI text assistant send you a confirmation”)
• Reviewing the content and behavior of Unbusy periodically to ensure it represents your business accurately
• Complying with all applicable laws related to SMS communications, including TCPA, CAN-SPAM, and any state-specific consumer protection laws
• Maintaining accurate contact and business information within Unbusy

7.2 Acceptable Use

You agree not to use Unbusy to:

• Send unsolicited messages to individuals who have not consented through one of the methods in Section 6.2
• Send messages containing illegal, fraudulent, deceptive, harassing, threatening, defamatory, obscene, or otherwise objectionable content
• Send messages related to prohibited content categories under carrier rules, including but not limited to: high-risk financial products, illegal substances, firearms sales, adult content, gambling not authorized in the recipient's jurisdiction, and any content that violates the SHAFT prohibition (sex, hate, alcohol, firearms, tobacco) absent appropriate licensing and age-gating
• Use Unbusy to impersonate any person or entity, including other businesses
• Attempt to bypass, disable, or interfere with Unbusy's compliance features, including consent tracking and opt-out handling
• Resell, sublicense, or transfer access to Unbusy without Unbusy LLC's prior written consent

7.3 Indemnification

You agree to indemnify and hold harmless Unbusy LLC, its officers, directors, employees, and agents from any claim, demand, liability, damages, or expense (including reasonable attorneys' fees) arising from your use of the Unbusy Service, your violation of these Terms, your violation of any applicable law, or any content sent through Unbusy on your behalf where you have failed to obtain proper consent or have provided incorrect customer information.

7.4 Termination of Shop Owner Access

We may suspend or terminate your access to Unbusy at any time, with or without notice, for any reason, including violation of these Terms, use of Unbusy in a manner that risks Unbusy's reputation or legal standing, repeated complaints from your customers, or non-payment of applicable subscription fees.

You may terminate your use of Unbusy at any time by contacting us at the email below. Upon termination, your access to Unbusy will end. Consent records and opt-out records will be retained as required by law.

8. Intellectual Property

8.1 Unbusy's Rights

The Services, including all software, content, designs, trademarks, and logos (including the “Unbusy” name and UNBUSY mark, the brand color palette, and any related visual identity), are owned by Unbusy LLC and protected by intellectual property laws.

The Unbusy trademark is registered with the United States Patent and Trademark Office (Serial No. 99744732, Class 042).

You may not copy, modify, distribute, reproduce, or create derivative works based on the Services without our prior written consent, except as permitted by applicable law.

8.2 Your Content

You retain ownership of any content you submit to or through the Services (for example, your business name, services, pricing information, FAQs, and customer data). By submitting content, you grant Unbusy a worldwide, non-exclusive, royalty-free license to use, store, process, and display that content solely for the purpose of providing and improving the Services.

8.3 Feedback

If you provide feedback or suggestions about the Services, you grant Unbusy an unlimited, perpetual, royalty-free right to use that feedback for any purpose, without obligation to you.

9. Disclaimers

UNBUSY DOES NOT WARRANT THAT:

• The Services will be uninterrupted, timely, secure, or error-free
• Any message will be delivered or read by its intended recipient
• The AI-generated responses produced by Unbusy will always be accurate, appropriate, or aligned with your business's voice
• Defects in the Services will be corrected

YOU USE THE SERVICES AT YOUR OWN RISK.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UNBUSY LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING FROM OR RELATING TO YOUR ACCESS TO OR USE OF THE SERVICES, ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, ANY CONTENT OBTAINED FROM THE SERVICES, OR UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF UNBUSY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, UNBUSY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE TOTAL AMOUNT YOU HAVE PAID TO UNBUSY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on certain damages, so some of the above may not apply to you.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Iowa, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Services shall be resolved through good-faith negotiation. If the dispute cannot be resolved within 60 days, it shall be submitted to binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Iowa, in English. Each party shall bear its own costs unless the arbitrator awards otherwise.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information without first proceeding to arbitration.

You and Unbusy each waive any right to a jury trial and any right to participate in a class action against the other.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by updating the “Last Updated” date at the top of these Terms and, where appropriate, by other reasonable means (such as email or a notice on the Site). Your continued use of the Services after the changes take effect constitutes acceptance of the revised Terms.

13. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Unbusy regarding the Services.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice.